Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Agent Screen Script Input value Restriction

    Posted 11-20-2024 07:11
    No replies, thread closed.

    Hi Team,

    How to restrict scripts on the agent screen? If an agent enters a value in the input box, we need to validate the format to match 'dd-MMM-yy' (e.g., 15-NOV-24).


    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Saravanan
    ------------------------------


  • 2.  RE: Agent Screen Script Input value Restriction

    Posted 11-20-2024 07:47
    No replies, thread closed.

    Hello Saravanan, 

    I cannot think of a way to do this and might be an enhancement request in our ideas portal. I am not saying its not possible. I would love to see if the community if the can provide an idea or solution. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Agent Screen Script Input value Restriction
    Best Answer

    Posted 11-21-2024 01:30
    No replies, thread closed.

    Check Text input script component - Genesys Cloud Resource Center

    Under custom validation, use Regular Expressions

    May not be able to validate if date is really valid (i.e. agent may enter 30-FEB-24).



    ------------------------------
    Ryan Espedido
    Systems Engineer
    ------------------------------

    Original Message


  • 4.  RE: Agent Screen Script Input value Restriction

    Posted 11-26-2024 05:33
    No replies, thread closed.

    Hi Ryan,

    Thank you so much for your guidance on using custom validation with Regular Expressions. I tested it, and it's working as expected!

    Appreciate your support and prompt response!



    ------------------------------
    Saravanan
    ------------------------------

    Original Message


  • 5.  RE: Agent Screen Script Input value Restriction

    Posted 11-22-2024 08:43
    No replies, thread closed.

    Hi

    Disclaimer: I am still rookie in Genesys Cloud. I know there is at least a date picker in the script, that should prevent input like 30th February. Maybe from there you find a way to convert it into your format?

    The reason I was triggered by your thread title is a different one. In our previous scripting solution (Callscripter) we were able to modify the schedule to block weekends, holidays etc so that agents were forced to select only inside office hours. This kind of input restriction I am searching for..

    Let's see what others might contribute.

    @saravanan, if you create an Idea, please post it here, so that I can follow it. Formats of values have been an issues for us as we were working bilinguale and Genesys UI & scripting brings some surprises if you aren't experienced ;)

    Have a nice one and all the best for your task!



    ------------------------------
    Daniel Possekel
    Business Analyst
    ------------------------------

    Original Message


Related Content