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  • 1.  Agent Scripting

    Posted 04-30-2020 08:51
      |   view attached
    No replies, thread closed.
    hi there,
    i have a Preview campaign and created a standard Script, attached, to populate Campaign records to agent in Preview.
    when i accept the Preview call, only the Update Contact Data button appears and no details from the record being dialed, please advise if i am missing something?
    #Outbound

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    Reginald Sheraton
    Bytes Systems Integration a Division of Altron
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  • 2.  RE: Agent Scripting

    Posted 04-30-2020 09:10
    No replies, thread closed.
    Please ignore, issue resolved

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    Reginald Sheraton
    Bytes Systems Integration a Division of Altron
    ------------------------------