Michael_Oldham | 2020-10-02 06:26:46 UTC | #1
How do I beep the agent when the secure flow that the agent instigates finishes and control is past back to the agent.
Jerome.Saint-Marc | 2020-10-02 12:34:28 UTC | #2
Hello,
As far as I know, there is not such capability/feature at this time.
See this similar question on the Genesys Cloud Community Forum: https://community.genesys.com/digestviewer29/viewthread?MessageKey=66e0acb8-0658-4934-82ab-7d8c1a9446f2&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm66e0acb8-0658-4934-82ab-7d8c1a9446f2
I have found 2 ideas that appear to correspond to that capability. You can vote for them in the ideas portal: https://genesyscloud.ideas.aha.io/ideas/TEL-I-261 https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-999 This will put more visibility on this request and allow Product Management to track and to prioritize it.
I would recommend to ask such questions on the Genesys Cloud Community Forum as the Developer Forum is meant for development related questions using Platform API & SDKs.
Regards,
system | 2020-11-02 12:34:31 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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