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  • 1.  Agent Status stays available even after he has logged out

    Posted 07-13-2020 15:27
    Edited by Sreekand Muthukrishnan 07-13-2020 15:28
    No replies, thread closed.
    Hi Guys,

    Just want your help here. I am facing issue with one of my agents who has forgot to logout his PureCloud account by 3rd July weekend and went on a vacation. Since then, we can see his status is available and off-queue for the whole week. 

    He was back to work today, and raised a query with us regarding his login time. I could see his going on-queue today and receiving calls without any issues. However he is done for the day and logged out from PureCloud. 

    But his status is still available and it shows he is off-queue. I Tried many things with his profile and even logged into his account but no success. I suspect one of his sessions is stuck.

    Any suggestions would be much helpful.

    #Reporting/Analytics

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    Sreekand Muthukrishnan
    Conn3ct
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  • 2.  RE: Agent Status stays available even after he has logged out

    Posted 07-13-2020 20:10
    No replies, thread closed.
    Have you tried to remotely log out the agent:

    https://help.mypurecloud.com/articles/log-an-agent-out-of-purecloud/

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


  • 3.  RE: Agent Status stays available even after he has logged out

    Posted 07-14-2020 07:30
    No replies, thread closed.
    Hi Paulo,

    Thanks for the above. After logging out the user. It took so much time to reflect in the stats.

    Thanks again for your help :)






    ------------------------------
    Sreekand Muthukrishnan
    Conn3ct
    ------------------------------

    Original Message


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