It appears there is no API to collect the Agent Summarization directly, but there is an Idea out there to vote on. Auto Summarization - Summary available | Genesys Cloud Ideas Portal (aha.io) Today, the only way I was able to pull the Agent Summarization was to manually copy and paste the Summary over to Notes and then use the conversation Details API to collect that data from "wrapUpNote" but this requires the agent to remember to copy this over.
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Martin Bunting
i3Vision Technologies Inc.SC
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Original Message:
Sent: 07-03-2024 07:07
From: Niel Vicente
Subject: Agent Summarization API
Hi Martin,
What specific summarization are you looking for? There are no APIs directly related to Agent summaries but there are a number or APIs to fetch aggregate agent status etc.
I recommend reading thru this link first to get an idea of user detail queries on Genesys Cloud:
User Status Detail query (genesys.cloud)
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Niel Vicente
DAMAC Properties Co. LLC
Original Message:
Sent: 07-02-2024 10:07
From: Martin Bunting
Subject: Agent Summarization API
I am looking for the APIs to collect the Agent Summarization. I would like to be able to take that specific data and store in a CRM. Thanks.
#ConversationalAI(Bots,AgentAssist,etc.)
#Unsure/Other
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Martin Bunting
i3Vision Technologies Inc.SC
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