Martin_Bunting | 2024-07-02 14:03:15 UTC | #1
I am looking for the APIs required to collect the agent summarization.
Kavin_Bala | 2024-07-02 14:21:59 UTC | #2
Hi @Martin_Bunting did you check the API Explorer in our DEV Center? https://developer.genesys.cloud/devapps/api-explorer
Martin_Bunting | 2024-07-02 15:01:42 UTC | #3
Yes, I have checked the API-Explorer DEV Center but searching on summarization gave me no results.
crespino | 2024-07-02 19:05:25 UTC | #4
Can your further explain what you mean by Agent Summarization?
Martin_Bunting | 2024-07-02 19:18:21 UTC | #5
When you turn on Agent Assistant and at the end of the conversation or Web Messaging, Genesys summarizes the conversation into a summary, which can be copied into the Notes.
John_Carnell | 2024-07-02 19:33:46 UTC | #6
Hi Martin,
A couple of things:
- Are you trying to initiate the summarization from the API call or are you trying to retrieve the summary of the notes.
- Are you conceiving this action to be initiated by an agent or some back-end process?
I am just trying to understand better what you are trying to accomplish.
Thanks, John
Martin_Bunting | 2024-07-02 19:48:35 UTC | #7
I am retrieving the auto-summary via an API call from an external solution. I don't want to retrieve the summary from the notes, as then I would depend on the agent to remember to copy and paste it into the notes.
Martin_Bunting | 2024-07-03 02:04:16 UTC | #8
What I meant to say is I am trying to retrieve the Auto Summarization via API, but I cannot find what API will provide me that summarization detail.
system | 2024-08-03 02:05:11 UTC | #9
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 27044