chandini | 2019-09-23 01:15:26 UTC | #1
Is it possible to extract total handle time for each agent by media type for the set of time ? Which end point would be useful for this?
Becky_Powell | 2019-09-23 20:01:06 UTC | #2
Hi there! You can get this data via a POST call to /api/v2/analytics/conversations/aggregates/query:
https://developer.mypurecloud.com/api/rest/v2/analytics/#post-api-v2-analytics-conversations-aggregates-query
--Becky
system | 2019-10-24 20:01:09 UTC | #3
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