No, that's supposed to strip all skills on blind transfer.
Although I don't know if it's only for voice, in the documentation and the setting doesn't match.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 01-24-2024 09:40
From: Manh Ngo Duc
Subject: Agent transfer digital interaction to queue
No I disabled it. Should I have to turn it on?
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Manh Ngo Duc
NGS TELECOMMUNICATION & EQUIPMENT JOINT STOCK COMPANY
Original Message:
Sent: 01-24-2024 07:58
From: Jan Heinonen
Subject: Agent transfer digital interaction to queue
Hi,
Do you have strip skills enabled in the Organization Settings?
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 01-24-2024 05:32
From: Manh Ngo Duc
Subject: Agent transfer digital interaction to queue
Hello, I just working about inbound email flow architect recently, and I have a discuss:
Is there anyway an agent can transfer an email or a chat interaction but still keeping required skill information?
Thanks.
#ArchitectureandDesign
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Manh Ngo Duc
NGS TELECOMMUNICATION & EQUIPMENT JOINT STOCK COMPANY
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