Genesys Cloud - Main

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 1. Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Call Disconnect, Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

@Ricky Phung Thanks for the advance notice.

The change is for 1st of July, which is outside the normal Wednesday release window.

Can you tell us the rough time that is scheduled for and is that datetime local to each region or a global release datetime.

Some of us live in a +12 UTC timezone so for us might actually be the 2nd of July depending on when it is actually happening. Just need to know when our staff can actually expect to see the change. Thanks.

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 1. Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Call Disconnect, Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 1. Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Community,

There was a mistake in the first screenshot of the original post. The call disconnect icon is not changing.  The screenshot has been corrected.  I'm also attaching the revised pdf reflecting the correction.  My apology.

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 1. Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Ricky! How are you? I hope fine.

Could you inform if we can share this PDF with customers and Partners?

@Gaudy Frias asked me about this and I don´t know if is  permitted  to do this.

Thank you for your attention and have a nice day!

Hi Community,

There was a mistake in the first screenshot of the original post. The call disconnect icon is not changing.  The screenshot has been corrected.  I'm also attaching the revised pdf reflecting the correction.  My apology.

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 1. Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi @Suzi Leao

Yes. Please share with customers and partners.  

Thanks.

Hi Ricky! How are you? I hope fine.

Could you inform if we can share this PDF with customers and Partners?

@Gaudy Frias asked me about this and I don´t know if is  permitted  to do this.

Thank you for your attention and have a nice day!

Hi Community,

There was a mistake in the first screenshot of the original post. The call disconnect icon is not changing.  The screenshot has been corrected.  I'm also attaching the revised pdf reflecting the correction.  My apology.

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 1. Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Update: We've received feedbacks more time is needed to propagate the change to users.  As a result we've decided to postponed to July 8.  Unfortunately it is not possible to update the subject line.  Thank you for your feedbacks.

*********************

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 8 (updated June 29). Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Update: We've received feedbacks more time is needed to convey the change to users.  As a result we've decided to postponed to July 8.  Unfortunately it is not possible to update the subject line.  Thank you for your feedbacks.

*********************

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 8 (updated June 29). Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Rick, are we implementing a toast notification towards agents to indicate this change is happening? Thanks!

Update: We've received feedbacks more time is needed to convey the change to users.  As a result we've decided to postponed to July 8.  Unfortunately it is not possible to update the subject line.  Thank you for your feedbacks.

*********************

Hi Community,

As part of ongoing effort to improve accessibility, Genesys Cloud will update icons library to latest UX standard on July 8 (updated June 29). Most icons will change very little. A few icons will change more than others and those are highlighted below.  Thank you for your attention.

Interactions - Screenshare, Journey, Canned Responses, Notes

Interactions - Script

Calls - Call History

Calls - Fax

Inbox - Fax

Inbox - Recording

Example of blue border to highlight cursor focus location

#Omni-ChannelDesktop/UserInterface

------------------------------
Rick Phung
Genesys - Employees
------------------------------