Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to registration form - REGISTRATION CLOSED

Link to documentation

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Do we have any update on when this beta will begin?

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to registration form - REGISTRATION CLOSED

Link to documentation

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

In assessing risk in having this beta enabled in our production environment, I wanted to find out if this beta will also include the embedded client.  If not, then this beta won't impact our org at all.

UPDATES:

The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi,

@Mate Janos Foldi it's now June 3rd and our customer who registered for this beta does not see the new interface. When will it be made available?

UPDATES:

The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi Jonas,

If the customer registered with a test org they should see the change from now on. If they registered with a live agent org we will enable the component in a few weeks.

Best,

Hi,

@Mate Janos Foldi it's now June 3rd and our customer who registered for this beta does not see the new interface. When will it be made available?

UPDATES:

The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi Mate. I don't see the new interface in my org. Is there any manipulation to do ? (we are a test org)

Thanks

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi all

I think I have understood my problem : I modified the interface language from french into english and... it's ok now !

In english my interface has now the new appearance.

And when I put it back to french it remains ok. That's strange (because I had tried to refresh, logout / logon, without success), but never mind, the important thing is that it's ok now ! 

I will try the new features now ;-)

Thank you. 

Catherine 

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi Catherine,

We will check this out with the engineering team since changing the language to see the change shouldn't be a prerequisite.

Thank you,

Hi all

I think I have understood my problem : I modified the interface language from french into english and... it's ok now !

In english my interface has now the new appearance.

And when I put it back to french it remains ok. That's strange (because I had tried to refresh, logout / logon, without success), but never mind, the important thing is that it's ok now ! 

I will try the new features now ;-)

Thank you. 

Catherine 

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

One request please, especially for authenticated messaging, the customer may have navigated away, while waiting in queue, and message is delivered to the agent, agent replies to the customer. The agent gets an error/warning in the new UI the warning is much more pronounced and specifically states Failed To Send.

It didn't fail send, it just hasn't been received yet..

This may give agent's the wrong impression and may end up resending the messaging multiple times.

Just feel like that Note should be more specific, eg "sent but not yet received" to avoid stress and confusion for the agent

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

------------------------------
Marja Korander
OP Financial Group

Original Message:
Sent: 02-28-2024 06:11
From: Mate Janos Foldi
Subject: Agent UI - New messaging component - Beta

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi Marija,
Thank you for adding this finding here.

Can you please share some more details? What sub-channel are you using (the customer side)? What browser are you using or is it the desktop app?

Thank you,

------------------------------
Marja Korander
OP Financial Group

Original Message:
Sent: 02-28-2024 06:11
From: Mate Janos Foldi
Subject: Agent UI - New messaging component - Beta

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------

Hi Everyone,

If you're unable to see the new component, clearing the cache should do the trick. The service team is investigating why in some cases the old component loads after switching on the beta however it is hard to reproduce the bug. Let me know if clearing the cache didn't help.

Thank you,

UPDATES:

The beta stared on the 3rd of June Monday for the registered TEST ORGS. Registered live agent orgs will get the component on a later date.

--

Hi Community, 

We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

The component will:

·         Look fresher, and more user friendly,
·         Have feature parity with the current tool,

·         Deliver fixes and improvements such as:

·         Dedicated send button,
·         Message grouping,
·         Message bubble actions (copy, resend),
·         Delivery status check marks to indicate if the message is sent, received, or read,
·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
·         Character counter,
·         Attach files from clipboard,
·         Visual feedback for drag & drop attachments,
·         Ability to send multiple files.
·         Improved and unified alerting, error handling and message status,
·         Updated reply box with more space for longer messages,
·         Updated emoji panel,

We are currently planning to launch beta testing during the end of April or beginning of May.

Link to documentation

Link to registration form - REGISTRATION CLOSED

#BetaAnnouncement
#NowRecruiting

------------------------------
Máté Földi
Genesys PM
------------------------------