This beta will also change the looks of the messaging component in the embedded client.
Original Message:
Sent: 05-23-2024 11:24
From: Ryan Cheesman
Subject: Agent UI - New messaging component - Beta
In assessing risk in having this beta enabled in our production environment, I wanted to find out if this beta will also include the embedded client. If not, then this beta won't impact our org at all.
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Ryan Cheesman
Senior Manager, IT Integration Services
Tandem Diabetes Care Inc. | positively different
Original Message:
Sent: 02-28-2024 06:11
From: Mate Janos Foldi
Subject: Agent UI - New messaging component - Beta
UPDATES:
The beta will start on the 3rd of June Monday. This announcement will be updated if the date changes
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Hi Community,
We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.
The component will:
· Look fresher, and more user friendly,
· Have feature parity with the current tool,
· Deliver fixes and improvements such as:
· Dedicated send button,
· Message grouping,
· Message bubble actions (copy, resend),
· Delivery status check marks to indicate if the message is sent, received, or read,
· 'New message' button that on click scrolls down. No more automatic jumping to new messages,
· Character counter,
· Attach files from clipboard,
· Visual feedback for drag & drop attachments,
· Ability to send multiple files.
· Improved and unified alerting, error handling and message status,
· Updated reply box with more space for longer messages,
· Updated emoji panel,
We are currently planning to launch beta testing during the end of April or beginning of May.
Link to documentation
Link to registration form - REGISTRATION CLOSED
#BetaAnnouncement
#NowRecruiting
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Máté Földi
Genesys PM
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