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  • 1.  Agent UI - New messaging component - Beta

    GENESYS
    Posted 02-28-2024 06:11
    Edited by Mate Janos Foldi 28 days ago

    Hi Community, 

    We are pleased to open Beta candidates' applications for the Refreshed messaging component for agents.

    The component will:

    ·         Look fresher, and more user friendly,
    ·         Have feature parity with the current tool,

    ·         Deliver fixes and improvements such as:

    ·         Dedicated send button,
    ·         Message grouping,
    ·         Message bubble actions (copy, resend),
    ·         Delivery status check marks to indicate if the message is sent, received, or read,
    ·         'New message' button that on click scrolls down. No more automatic jumping to new messages,
    ·         Character counter,
    ·         Attach files from clipboard,
    ·         Visual feedback for drag & drop attachments,
    ·         Ability to send multiple files.
    ·         Improved and unified alerting, error handling and message status,
    ·         Updated reply box with more space for longer messages,
    ·         Updated emoji panel,

    We are currently planning to launch beta testing during the end of April or beginning of May.

    Link to registration form - REGISTRATION CLOSED

    Link to documentation


    #BetaAnnouncement
    #NowRecruiting

    ------------------------------
    Máté Földi
    Genesys PM
    ------------------------------



  • 2.  RE: Agent UI - New messaging component - Beta

    Top 25 Contributor
    Posted 2 days ago

    Do we have any update on when this beta will begin?



    ------------------------------
    Anton Vroon
    ------------------------------



  • 3.  RE: Agent UI - New messaging component - Beta

    GENESYS
    Posted 2 days ago

    Hi Anton,

    The beta should start in 2 - 4 weeks. We are working on the last bits to make the experience as smooth as possible.



    ------------------------------
    Máté Földi
    Genesys PM
    ------------------------------



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