Genesys Cloud - UI New Features

At Genesys, we're dedicated to creating an inclusive and accessible experience for all users. As part of our ongoing accessibility improvements, we've recently resolved several issues to enhance screen reader and keyboard navigation support in the Genesys Cloud CX UI.

What's Improved

• Streamlined Navigation: Hidden drag-and-drop elements that were unnecessarily announced by screen readers have been removed, so only relevant items appear in the tab order.
• Clearer Instructions: Draggable and sortable item instructions are now centralized and consistently applied to the correct elements.
• Better Screen Reader Support: The Interactions panel now has the correct label and is properly announced by JAWS (no longer read as "Unlabeled zero button").
• Accurate Keyboard Prompts: Reorder button instructions now correctly guide users to press the Spacebar, instead of incorrectly prompting to press Enter.
• Correct Activation Feedback: Screen readers now announce sortable instructions accurately without adding misleading "press enter" guidance.

Why This Matters

These updates improve the usability, accuracy, and reliability of assistive technology support in Genesys Cloud CX, making it easier for users to navigate and interact with the platform.

Our Commitment

Accessibility is an ongoing priority. We'll continue working closely with our users and development teams to identify and resolve issues, ensuring an equitable and intuitive experience for everyone.

At Genesys, we're dedicated to creating an inclusive and accessible experience for all users. As part of our ongoing accessibility improvements, we've recently resolved several issues to enhance screen reader and keyboard navigation support in the Genesys Cloud CX UI.

What's Improved

• Streamlined Navigation: Hidden drag-and-drop elements that were unnecessarily announced by screen readers have been removed, so only relevant items appear in the tab order.
• Clearer Instructions: Draggable and sortable item instructions are now centralized and consistently applied to the correct elements.
• Better Screen Reader Support: The Interactions panel now has the correct label and is properly announced by JAWS (no longer read as "Unlabeled zero button").
• Accurate Keyboard Prompts: Reorder button instructions now correctly guide users to press the Spacebar, instead of incorrectly prompting to press Enter.
• Correct Activation Feedback: Screen readers now announce sortable instructions accurately without adding misleading "press enter" guidance.

Why This Matters

These updates improve the usability, accuracy, and reliability of assistive technology support in Genesys Cloud CX, making it easier for users to navigate and interact with the platform.

Our Commitment

Accessibility is an ongoing priority. We'll continue working closely with our users and development teams to identify and resolve issues, ensuring an equitable and intuitive experience for everyone.

At Genesys, we're dedicated to creating an inclusive and accessible experience for all users. As part of our ongoing accessibility improvements, we've recently resolved several issues to enhance screen reader and keyboard navigation support in the Genesys Cloud CX UI.

What's Improved

• Streamlined Navigation: Hidden drag-and-drop elements that were unnecessarily announced by screen readers have been removed, so only relevant items appear in the tab order.
• Clearer Instructions: Draggable and sortable item instructions are now centralized and consistently applied to the correct elements.
• Better Screen Reader Support: The Interactions panel now has the correct label and is properly announced by JAWS (no longer read as "Unlabeled zero button").
• Accurate Keyboard Prompts: Reorder button instructions now correctly guide users to press the Spacebar, instead of incorrectly prompting to press Enter.
• Correct Activation Feedback: Screen readers now announce sortable instructions accurately without adding misleading "press enter" guidance.

Why This Matters

These updates improve the usability, accuracy, and reliability of assistive technology support in Genesys Cloud CX, making it easier for users to navigate and interact with the platform.

Our Commitment

Accessibility is an ongoing priority. We'll continue working closely with our users and development teams to identify and resolve issues, ensuring an equitable and intuitive experience for everyone.

Thanks Nicholas, is there any option to configure the size of the panels so they are less obstructive during an interaction?

I can't seem to find a way to have them take up any less than half of the screen.

At Genesys, we're dedicated to creating an inclusive and accessible experience for all users. As part of our ongoing accessibility improvements, we've recently resolved several issues to enhance screen reader and keyboard navigation support in the Genesys Cloud CX UI.

What's Improved

• Streamlined Navigation: Hidden drag-and-drop elements that were unnecessarily announced by screen readers have been removed, so only relevant items appear in the tab order.
• Clearer Instructions: Draggable and sortable item instructions are now centralized and consistently applied to the correct elements.
• Better Screen Reader Support: The Interactions panel now has the correct label and is properly announced by JAWS (no longer read as "Unlabeled zero button").
• Accurate Keyboard Prompts: Reorder button instructions now correctly guide users to press the Spacebar, instead of incorrectly prompting to press Enter.
• Correct Activation Feedback: Screen readers now announce sortable instructions accurately without adding misleading "press enter" guidance.

Why This Matters

These updates improve the usability, accuracy, and reliability of assistive technology support in Genesys Cloud CX, making it easier for users to navigate and interact with the platform.

Our Commitment

Accessibility is an ongoing priority. We'll continue working closely with our users and development teams to identify and resolve issues, ensuring an equitable and intuitive experience for everyone.

Have same question as Dean.

As we mentioned during the Multi-contextual panel roll-out our agents typically have a Dashboard displayed while on a live ACD call. Prior to the multi-panel UI update, this dashboard could be viewed in much larger fashion. We brought this up during the multi-panel roll-out and it was mentioned that it would be addressed. 

Any updates on that effort?

With the new Navigation UI roll-out that just kicked off, this has become a hot topic again. Hoping we have an update or some progress toward a solution for this?

Ideally the user / agent could adjust the size of a dashboard (or their navigation panel) while in their Agent Workspace and Collapsed.

A resize bar would be ideal to adjust the size on a case by case basis. At worst a Small, Medium or Large option may work as well.

I can provide screenshots as needed, but they are similar to Deans above, except a Dashboard exists on left-hand side of screen instead of the Parked Conversations / Queue info. 

Thanks all. Fingers crossed.

Thanks Nicholas, is there any option to configure the size of the panels so they are less obstructive during an interaction?

I can't seem to find a way to have them take up any less than half of the screen.

At Genesys, we're dedicated to creating an inclusive and accessible experience for all users. As part of our ongoing accessibility improvements, we've recently resolved several issues to enhance screen reader and keyboard navigation support in the Genesys Cloud CX UI.

What's Improved

• Streamlined Navigation: Hidden drag-and-drop elements that were unnecessarily announced by screen readers have been removed, so only relevant items appear in the tab order.
• Clearer Instructions: Draggable and sortable item instructions are now centralized and consistently applied to the correct elements.
• Better Screen Reader Support: The Interactions panel now has the correct label and is properly announced by JAWS (no longer read as "Unlabeled zero button").
• Accurate Keyboard Prompts: Reorder button instructions now correctly guide users to press the Spacebar, instead of incorrectly prompting to press Enter.
• Correct Activation Feedback: Screen readers now announce sortable instructions accurately without adding misleading "press enter" guidance.

Why This Matters

These updates improve the usability, accuracy, and reliability of assistive technology support in Genesys Cloud CX, making it easier for users to navigate and interact with the platform.

Our Commitment

Accessibility is an ongoing priority. We'll continue working closely with our users and development teams to identify and resolve issues, ensuring an equitable and intuitive experience for everyone.

At Genesys, we're dedicated to creating an inclusive and accessible experience for all users. As part of our ongoing accessibility improvements, we've recently resolved several issues to enhance screen reader and keyboard navigation support in the Genesys Cloud CX UI.

What's Improved

• Streamlined Navigation: Hidden drag-and-drop elements that were unnecessarily announced by screen readers have been removed, so only relevant items appear in the tab order.
• Clearer Instructions: Draggable and sortable item instructions are now centralized and consistently applied to the correct elements.
• Better Screen Reader Support: The Interactions panel now has the correct label and is properly announced by JAWS (no longer read as "Unlabeled zero button").
• Accurate Keyboard Prompts: Reorder button instructions now correctly guide users to press the Spacebar, instead of incorrectly prompting to press Enter.
• Correct Activation Feedback: Screen readers now announce sortable instructions accurately without adding misleading "press enter" guidance.

Why This Matters

These updates improve the usability, accuracy, and reliability of assistive technology support in Genesys Cloud CX, making it easier for users to navigate and interact with the platform.

Our Commitment

Accessibility is an ongoing priority. We'll continue working closely with our users and development teams to identify and resolve issues, ensuring an equitable and intuitive experience for everyone.