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  • 1.  Agentless campaign

    Posted 01-18-2023 16:50
    No replies, thread closed.
    Hi Everyone! I'm new to Genesys and I'm trying to set up a agentless campaign that plays a .wav message when it detects a Live contact or voicemail. I'm Stuck 



    Any help will be greatly appreciated.
    #Outbound

    ------------------------------
    Travis Surber
    U.S. Auto Credit Purchasing Center, LLC
    ------------------------------


  • 2.  RE: Agentless campaign

    Posted 01-18-2023 18:01
    No replies, thread closed.
    Hi Travis

    1. Frist create an Outbound Flow in Architect that plays the audio message then Disconnect (assuming that's what you intend to do)
    2. Then create a Call Analysis Response (CAR) under Admin > Outbound section. For the Response Actions, select Transfer to Outbound Flow and choose the flow created in Step 1
    3. Lastly, create an AgentLess Campaign and associate CAR created in the step 2.

    Hope this helps.

    Cheers

    ------------------------------
    Muhammad Zubair Awan
    ------------------------------

    Original Message


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