dmiller | 2021-02-03 15:59:39 UTC | #1
Hi,
We will be implementing some agentless-sms requests soon. I don't see anything on the rate limits for these here: https://developer.mypurecloud.com/api/rest/v2/organization/limits.html. Is there a specific rate limit on these? We will be sending approximately 700-1000 requests per hour during peak hours.
tim.smith | 2021-02-03 16:13:58 UTC | #2
All APIs are bound by Rate Limits. There are additional Limits. I don't see anything documented for SMS/messaging, but please note that the page is not an exhaustive list.
Greg_Boston | 2021-02-04 01:15:02 UTC | #3
Daniel, See the links Tim posted about how you would be limited from the public api request. However after that, there are rate limits based on phone number type you are sending from as well, but keep in mind these limits don't always stay static forever. Some things that can affect these limits are phone carriers, country regulations, etc. 700-1000 requests per hour are well under any of the limits we have today. The general limits today (again these can and do change) are ...
- Per org - 1200/min
- US long code - 70/min
- International long code - 700/min
- Toll Free number - 150/min
- Short code - 1200/min
Aside from these limits there are regulations per county and per phone number type to consider as well. This document is focused on sms campaigns in Genesys Cloud, but some of the same information will help you with agentless sms notifications as well (as typically those are similar to campaigns). The best solution is likely to look at purchasing a short code number (if in the US, Canada, or UK). As you specifically define your program, and each carrier approves of it's usage before you are able to use it. This is time consuming, but also allows you to be sure your messages meet each carrier's expectations to prevent being filtered.
dmiller | 2021-02-05 14:31:11 UTC | #4
Thanks, All. So just to confirm, with the long code we are currently able to send 70 sms messages per minute?
Thanks,
Dan
tim.smith | 2021-02-05 15:17:38 UTC | #5
dmiller, post:4, topic:9889
with the long code we are currently able to send 70 sms messages per minute?
Greg_Boston, post:3, topic:9889
US long code - 70/min
Yes, the limit for US long codes is 70/min.
system | 2021-03-08 15:29:40 UTC | #6
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