jyubero | 2024-02-15 15:51:27 UTC | #1
I'm using the last genesys cloud provider for terraform, currently the version 1.31.0, and using the genesyscloudtfexport resource it's not possible to get from queues the agentOwnedRouting parameters.
- Allow Agents to Take Ownership (yes/no)
- Agents can own a scheduled callback for X hours/days
- Agents can schedule a callback in advance for for Y hours/day
"agentOwnedRouting": { "enableAgentOwnedCallbacks": true, "maxOwnedCallbackHours": 168, "maxOwnedCallbackDelayHours": 720 },
Is it not available yet?
Declan_ginty | 2024-02-15 16:03:42 UTC | #2
Hi Javier,
We have a ticket for adding attributes several attributes to the routing_queue resource, I will add agentOwnedRouting to the list. Thanks for pointing this out.
Regards, Declan
system | 2024-03-16 16:04:37 UTC | #3
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