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Agents does not appear on the GC Bot - DialogFLow CX Addon Integration

  • 1.  Agents does not appear on the GC Bot - DialogFLow CX Addon Integration

    Posted 06-05-2025 19:04

    David_Fradejas | 2024-10-04 11:17:36 UTC | #1

    HI Experts...

    We are not able to get the agent on the bot.

    we still not able to select the DialogFlow Agent, even if I select europe-west1 and global as valid regions:

    the dialogflow agent seems to be OK, created in europe-west1:

    ![image

    690x85](upload://mD1HIMQhIQWz1RFdb2TDVAMiekS.png)

    ![image

    690x70](upload://rSSqLhJv9kost0aoIJgBjCDdBt2.png)

    thanks in advance.

    in addition, and for clarify, the problem is the same as this one related hjere: https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=a23ef796-9246-48e5-9785-9e503940bad0&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4

    Vineet_Kakroo | 2024-10-07 10:21:22 UTC | #2

    I think you need to change to "eu-west-1" from "europe-west-1" on the integration configuration Advanced tab.

    David_Fradejas | 2024-11-05 08:45:22 UTC | #3

    thanks!!

    configuring:

    { "locations": [ "global", "europe-west3" ] }

    it works!

    system | 2024-12-06 08:46:17 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 29696



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