bharath_gowda | 2021-08-18 14:47:59 UTC | #1
Hi,
How can i get the list of available agents based on schedule?
Thanks
brian.trezise | 2021-08-18 16:51:46 UTC | #2
Are you asking about workforce management schedules? Can you expand a bit on what you're trying to accomplish?
bharath_gowda | 2021-08-19 11:01:56 UTC | #3
Yes. Workforce management schedules. I need agents available in a particular schedule. Is there any api available?
brian.trezise | 2021-08-19 13:10:24 UTC | #4
If you're wanting to get a list of the agents on a particular schedule, the doc for the route you need is here: GET /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}
You'll need to supply a query parameter of ?expand=managementUnits.agents (which I note is not appearing in the allowed values section as it should, which I'll check into)
Does this answer your question?
system | 2021-09-19 13:11:14 UTC | #5
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