Yes you can! Here is the documentation on how to do this!
If you have any other questions about how to modify the script or building a script, please start a new thread. Under the Omni-Channel desktop/user interface tag.
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 07-11-2024 18:35
From: Caitlyn Petrousek
Subject: Agents requesting evaluations
Is there a way we can create a link or short cut that can be tied to the button?
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Caitlyn Petrousek
eFinancial, LLC
Original Message:
Sent: 07-11-2024 16:47
From: Shailesh Singh
Subject: Agents requesting evaluations
Yes.
Place a button on agent script for evaluation. In triggers create a trigger to execute a workflow and in workflow write a logic to evaluate the interactions.
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Shailesh Singh
Accenture Solutions Private Limited
Original Message:
Sent: 07-11-2024 16:39
From: Caitlyn Petrousek
Subject: Agents requesting evaluations
Hey Genesys Community!
Is there a way we can have agents request an evaluation on their own call?
#Unsure/Other
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Caitlyn Petrousek
eFinancial, LLC
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