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  • 1.  Agents requesting evaluations

    Posted 07-11-2024 16:39
    No replies, thread closed.

    Hey Genesys Community!

    Is there a way we can have agents request an evaluation on their own call? 


    #Unsure/Other

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    Caitlyn Petrousek
    eFinancial, LLC
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  • 2.  RE: Agents requesting evaluations

    Posted 07-11-2024 16:48
    No replies, thread closed.

    Yes.
    Place a button on agent script for evaluation. In triggers create a trigger to execute a workflow and in workflow write a logic to evaluate the interactions.



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    Shailesh Singh
    Accenture Solutions Private Limited
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  • 3.  RE: Agents requesting evaluations

    Posted 07-11-2024 17:32
    Edited by Antwuan Rencher 07-12-2024 07:15
    No replies, thread closed.

    Thank you so much! Will give it a try



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    Caitlyn Petrousek
    eFinancial, LLC
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  • 4.  RE: Agents requesting evaluations

    Posted 07-11-2024 18:36
    No replies, thread closed.

    Is there a way we can create a link or short cut that can be tied to the button?



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    Caitlyn Petrousek
    eFinancial, LLC
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  • 5.  RE: Agents requesting evaluations
    Best Answer

    GENESYS
    Posted 07-15-2024 12:15
    No replies, thread closed.

    Hello Caitlyn!

     

    Yes you can! Here is the documentation on how to do this! 

    If you have any other questions about how to modify the script or building a script, please start a new thread. Under the Omni-Channel desktop/user interface tag. 

     

    Hope this helps!



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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