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Agents stats from Multiple queues in one dashboard

  • 1.  Agents stats from Multiple queues in one dashboard

    Posted 02-15-2023 02:27

    Hi Team,

    I am looking for a solution to show Logged in agents, Available agents, on interaction and not available etc. statuses as one result. for ex:

    Agent A and Agent B both of them are members of Workgroup A and Work Group B. now i want to show cumulative stats of both the workgroups for the agents. i am using PureConnect API's. 

    When i tried to show it is giving me results of 4 agents instead of 2 as only 2 agents available in both the queues. 

    Kindly need your support to achieve this.

     


    #Reporting/Analytics

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    Khaleel
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