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  • 1.  Agents staying logged in

    Posted 08-14-2024 11:04
    No replies, thread closed.

    Hi All

    We are having an issue where some agents keep showing "Available" after they manually logged out after the day shift (choose Logout when click on the icon).

    Is anyone else having this issue and know how to resolve?

    Thanks

    Shauna


    #Telephony

    ------------------------------
    Shauna Gibson
    Motability Operations
    ------------------------------


  • 2.  RE: Agents staying logged in
    Best Answer

    Posted 08-14-2024 15:48
    No replies, thread closed.

    Hello Shauna, 

    This sounds like something in the UI is erroring. My recommendation would be to open a ticket with Customer Care. Specifically the UI team as they will need to look at console and network logs to determine what's going on. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Agents staying logged in

    Posted 08-16-2024 04:39
    No replies, thread closed.

    We are also experiencing this and only started happening around Friday last week. We got a ticket open with Product Support and investigation is on-going.

    Both Console/Network logs were captured together with screen recording evidence.



    ------------------------------
    Niel Vicente
    DAMAC Properties Co. LLC
    ------------------------------

    Original Message


  • 4.  RE: Agents staying logged in

    Posted 11-01-2024 09:23
    No replies, thread closed.

    Hi Shauna, wondering if you figured out why this is happening in the end? Cheers, Kev



    ------------------------------
    Kevin Mythen
    ------------------------------

    Original Message


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