Hi @Wendy Dodson as others have responded, agents don't have the ability to view their own historical adherence at this time. There is an idea for this https://genesyscloud.ideas.aha.io/ideas/WEM-I-325 that we are actively monitoring for future consideration. Updates will be made to that idea once it's been approved for development.
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Belinda Herrera
Genesys, Staff Product Manager
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Original Message:
Sent: 04-05-2024 12:07
From: Wendy Dodson
Subject: Agents view own adherence
Is there a way for the agents to view their own historical adherence. We are wanting them to be able to view daily, weekly and monthly adherence.
Thank you in advance
#Monitoring/Adherence
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Wendy Dodson
Sedgwick Claims Management Services, Inc.
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