With the new AI Experience Tokens, is there a way to determine how many tokens were used per Bot, Agent Assist, and Predictive Routing?  In the scenario where a Genesys Cloud CX customer, perhaps a BPO, bills back to their customers for usage, how can someone determine the number of tokens used per AI product?

AI Experience tokens metering and pricing - Genesys Cloud Resource Center (mypurecloud.com)

Hi Martin

It doesn't show up in the subscription window unfortunately but you need to export the resource usage report.

With the new AI Experience Tokens, is there a way to determine how many tokens were used per Bot, Agent Assist, and Predictive Routing?  In the scenario where a Genesys Cloud CX customer, perhaps a BPO, bills back to their customers for usage, how can someone determine the number of tokens used per AI product?

AI Experience tokens metering and pricing - Genesys Cloud Resource Center (mypurecloud.com)

@Vaun McCarthy  AI Experience Tokens are visible via the Subscription page, and this section is visible for the newly activated Orgs. 

Hi Martin

It doesn't show up in the subscription window unfortunately but you need to export the resource usage report.

With the new AI Experience Tokens, is there a way to determine how many tokens were used per Bot, Agent Assist, and Predictive Routing?  In the scenario where a Genesys Cloud CX customer, perhaps a BPO, bills back to their customers for usage, how can someone determine the number of tokens used per AI product?

AI Experience tokens metering and pricing - Genesys Cloud Resource Center (mypurecloud.com)

Hi Tatjana, while total token consumption is on the subscription page, this does not give the breakdown of how many tokens were used for each AI product.  Of course maybe that's just in our orgs :)

@Vaun McCarthy  AI Experience Tokens are visible via the Subscription page, and this section is visible for the newly activated Orgs. 

Hi Martin

It doesn't show up in the subscription window unfortunately but you need to export the resource usage report.

With the new AI Experience Tokens, is there a way to determine how many tokens were used per Bot, Agent Assist, and Predictive Routing?  In the scenario where a Genesys Cloud CX customer, perhaps a BPO, bills back to their customers for usage, how can someone determine the number of tokens used per AI product?

AI Experience tokens metering and pricing - Genesys Cloud Resource Center (mypurecloud.com)