How are you calculating the number of tokens from the resource usage? Are you dividing the minutes per AI product from this report by the Units per token as per this article:
Original Message:
Sent: 06-09-2024 22:42
From: Vaun McCarthy
Subject: AI Experience tokens metering and pricing
Hi Tatjana, while total token consumption is on the subscription page, this does not give the breakdown of how many tokens were used for each AI product. Of course maybe that's just in our orgs :)
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Vaun McCarthy
Original Message:
Sent: 06-09-2024 22:38
From: Tatjana Knezevic
Subject: AI Experience tokens metering and pricing
@Vaun McCarthy AI Experience Tokens are visible via the Subscription page, and this section is visible for the newly activated Orgs.
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 06-06-2024 15:49
From: Vaun McCarthy
Subject: AI Experience tokens metering and pricing
Hi Martin
It doesn't show up in the subscription window unfortunately but you need to export the resource usage report.
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Vaun McCarthy
Original Message:
Sent: 06-06-2024 13:51
From: Martin Bunting
Subject: AI Experience tokens metering and pricing
With the new AI Experience Tokens, is there a way to determine how many tokens were used per Bot, Agent Assist, and Predictive Routing? In the scenario where a Genesys Cloud CX customer, perhaps a BPO, bills back to their customers for usage, how can someone determine the number of tokens used per AI product?
AI Experience tokens metering and pricing - Genesys Cloud Resource Center (mypurecloud.com)
#ConversationalAI(Bots,AgentAssist,etc.)
#Reporting/Analytics
#Roadmap/NewFeatures
#Unsure/Other
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Martin Bunting
i3Vision Technologies Inc.SC
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