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I am struggling with AI Guides, and it may be the syntax I am using to end the conversation and exit the Guide.  I have a Messenger Flow that calls a Bot, which in turn calls my Guide.  My Guide collects customer information and stores it in variables. Once that chore is complete, I would like it to drop down to Success and then execute additional Tools from the Toolbox. What happens is it jumps right back to the Messenger Flow, which was originally called my Bot.  Below is how I have my exit configured.

6. Escalate to Advisor
    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."
    * Set {{Variable.Exit_Var}} as Advisor
    * End the conversation

The other issue is that in my Guide, the agent makes a statement, and then goes to [Offer Additional Assistance] step.  But after the statement, it sits there and never goes to the Go to step unless I add some input.

 - Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."
       - Go to [Offer Additional Assistance] step

I am hoping this is something simple, but I have spent too much time trying to sort this out. 

Hello Martin, 

I am going to try to address both issues your experiencing. 

For the first issue regarding the Guide Exit and Flow Control issue: The behavior you're experiencing where it jumps back to the messenger flow is related to how the conversation end is being handled. I have a recommendation to modify your approach. 

6. Escalate to Advisor    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."    * Set {{Variable.Exit_Var}} as Advisor    * Go to [Success] step    * Execute additional tools    * End the conversation

Instead of directly ending the conversation, you should first go to your success step, then include your additional toolbox actions in the success step, then end the conversation. This should ensure that your additional tool are executed before the conversation ends and returns to the messenger flow. 

Regarding the statement and go to step issue: The behavior you're seeing where the guide waits after a statement is because the system expects some form of transition trigger. I have a recommendation to fix this as well:

- Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."- Wait for 1 second- Go to [Offer Additional Assistance] step

Add a small wait step between the statement and the go to step. This create an automatic transition without requiring user input. 

Hope this helps!

I am struggling with AI Guides, and it may be the syntax I am using to end the conversation and exit the Guide.  I have a Messenger Flow that calls a Bot, which in turn calls my Guide.  My Guide collects customer information and stores it in variables. Once that chore is complete, I would like it to drop down to Success and then execute additional Tools from the Toolbox. What happens is it jumps right back to the Messenger Flow, which was originally called my Bot.  Below is how I have my exit configured.

6. Escalate to Advisor
    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."
    * Set {{Variable.Exit_Var}} as Advisor
    * End the conversation

The other issue is that in my Guide, the agent makes a statement, and then goes to [Offer Additional Assistance] step.  But after the statement, it sits there and never goes to the Go to step unless I add some input.

 - Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."
       - Go to [Offer Additional Assistance] step

I am hoping this is something simple, but I have spent too much time trying to sort this out. 

Thanks, I will give this a go. 

Hello Martin, 

I am going to try to address both issues your experiencing. 

For the first issue regarding the Guide Exit and Flow Control issue: The behavior you're experiencing where it jumps back to the messenger flow is related to how the conversation end is being handled. I have a recommendation to modify your approach. 

6. Escalate to Advisor    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."    * Set {{Variable.Exit_Var}} as Advisor    * Go to [Success] step    * Execute additional tools    * End the conversation

Instead of directly ending the conversation, you should first go to your success step, then include your additional toolbox actions in the success step, then end the conversation. This should ensure that your additional tool are executed before the conversation ends and returns to the messenger flow. 

Regarding the statement and go to step issue: The behavior you're seeing where the guide waits after a statement is because the system expects some form of transition trigger. I have a recommendation to fix this as well:

- Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."- Wait for 1 second- Go to [Offer Additional Assistance] step

Add a small wait step between the statement and the go to step. This create an automatic transition without requiring user input. 

Hope this helps!

I am struggling with AI Guides, and it may be the syntax I am using to end the conversation and exit the Guide.  I have a Messenger Flow that calls a Bot, which in turn calls my Guide.  My Guide collects customer information and stores it in variables. Once that chore is complete, I would like it to drop down to Success and then execute additional Tools from the Toolbox. What happens is it jumps right back to the Messenger Flow, which was originally called my Bot.  Below is how I have my exit configured.

6. Escalate to Advisor
    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."
    * Set {{Variable.Exit_Var}} as Advisor
    * End the conversation

The other issue is that in my Guide, the agent makes a statement, and then goes to [Offer Additional Assistance] step.  But after the statement, it sits there and never goes to the Go to step unless I add some input.

 - Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."
       - Go to [Offer Additional Assistance] step

I am hoping this is something simple, but I have spent too much time trying to sort this out. 

In the event Cameron's very valid & always helpful advice still doesn't consistently address the current AI Guides inconsistencies, check out these two posts to help avoid further frustration:

• https://community.genesys.com/discussion/ai-guides-what-do-you-likedislike-have-you-actually-deployed-any
• https://community.genesys.com/discussion/transfer-in-ai-guides

In summation, join the club as we anxiously await AI Guides v2 addressing the inconsistencies with jumping to steps, executing data actions, etc.

Thanks, I will give this a go. 

Hello Martin, 

I am going to try to address both issues your experiencing. 

For the first issue regarding the Guide Exit and Flow Control issue: The behavior you're experiencing where it jumps back to the messenger flow is related to how the conversation end is being handled. I have a recommendation to modify your approach. 

6. Escalate to Advisor    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."    * Set {{Variable.Exit_Var}} as Advisor    * Go to [Success] step    * Execute additional tools    * End the conversation

Instead of directly ending the conversation, you should first go to your success step, then include your additional toolbox actions in the success step, then end the conversation. This should ensure that your additional tool are executed before the conversation ends and returns to the messenger flow. 

Regarding the statement and go to step issue: The behavior you're seeing where the guide waits after a statement is because the system expects some form of transition trigger. I have a recommendation to fix this as well:

- Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."- Wait for 1 second- Go to [Offer Additional Assistance] step

Add a small wait step between the statement and the go to step. This create an automatic transition without requiring user input. 

Hope this helps!

I am struggling with AI Guides, and it may be the syntax I am using to end the conversation and exit the Guide.  I have a Messenger Flow that calls a Bot, which in turn calls my Guide.  My Guide collects customer information and stores it in variables. Once that chore is complete, I would like it to drop down to Success and then execute additional Tools from the Toolbox. What happens is it jumps right back to the Messenger Flow, which was originally called my Bot.  Below is how I have my exit configured.

6. Escalate to Advisor
    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."
    * Set {{Variable.Exit_Var}} as Advisor
    * End the conversation

The other issue is that in my Guide, the agent makes a statement, and then goes to [Offer Additional Assistance] step.  But after the statement, it sits there and never goes to the Go to step unless I add some input.

 - Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."
       - Go to [Offer Additional Assistance] step

I am hoping this is something simple, but I have spent too much time trying to sort this out. 

Unfortunately, Cameron's suggestions did not work. I appreciate the suggestions, though. I find the current version of AI Guides frustrating because it lacks many of the capabilities Brian you have mentioned, and the inconsistant results. AI guides are new, and I believe and understand the glowing pains that come with newness.

I am looking forward to Guides V2, which, according to the last roadmap I saw, is scheduled for H2 2025. Thanks.

In the event Cameron's very valid & always helpful advice still doesn't consistently address the current AI Guides inconsistencies, check out these two posts to help avoid further frustration:

• https://community.genesys.com/discussion/ai-guides-what-do-you-likedislike-have-you-actually-deployed-any
• https://community.genesys.com/discussion/transfer-in-ai-guides

In summation, join the club as we anxiously await AI Guides v2 addressing the inconsistencies with jumping to steps, executing data actions, etc.

Thanks, I will give this a go. 

Hello Martin, 

I am going to try to address both issues your experiencing. 

For the first issue regarding the Guide Exit and Flow Control issue: The behavior you're experiencing where it jumps back to the messenger flow is related to how the conversation end is being handled. I have a recommendation to modify your approach. 

6. Escalate to Advisor    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."    * Set {{Variable.Exit_Var}} as Advisor    * Go to [Success] step    * Execute additional tools    * End the conversation

Instead of directly ending the conversation, you should first go to your success step, then include your additional toolbox actions in the success step, then end the conversation. This should ensure that your additional tool are executed before the conversation ends and returns to the messenger flow. 

Regarding the statement and go to step issue: The behavior you're seeing where the guide waits after a statement is because the system expects some form of transition trigger. I have a recommendation to fix this as well:

- Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."- Wait for 1 second- Go to [Offer Additional Assistance] step

Add a small wait step between the statement and the go to step. This create an automatic transition without requiring user input. 

Hope this helps!

I am struggling with AI Guides, and it may be the syntax I am using to end the conversation and exit the Guide.  I have a Messenger Flow that calls a Bot, which in turn calls my Guide.  My Guide collects customer information and stores it in variables. Once that chore is complete, I would like it to drop down to Success and then execute additional Tools from the Toolbox. What happens is it jumps right back to the Messenger Flow, which was originally called my Bot.  Below is how I have my exit configured.

6. Escalate to Advisor
    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."
    * Set {{Variable.Exit_Var}} as Advisor
    * End the conversation

The other issue is that in my Guide, the agent makes a statement, and then goes to [Offer Additional Assistance] step.  But after the statement, it sits there and never goes to the Go to step unless I add some input.

 - Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."
       - Go to [Offer Additional Assistance] step

I am hoping this is something simple, but I have spent too much time trying to sort this out. 

Unfortunately, Cameron's suggestions did not work. I appreciate the suggestions, though. I find the current version of AI Guides frustrating because it lacks many of the capabilities Brian you have mentioned, and the inconsistant results. AI guides are new, and I believe and understand the glowing pains that come with newness.

I am looking forward to Guides V2, which, according to the last roadmap I saw, is scheduled for H2 2025. Thanks.

In the event Cameron's very valid & always helpful advice still doesn't consistently address the current AI Guides inconsistencies, check out these two posts to help avoid further frustration:

• https://community.genesys.com/discussion/ai-guides-what-do-you-likedislike-have-you-actually-deployed-any
• https://community.genesys.com/discussion/transfer-in-ai-guides

In summation, join the club as we anxiously await AI Guides v2 addressing the inconsistencies with jumping to steps, executing data actions, etc.

Thanks, I will give this a go. 

Hello Martin, 

I am going to try to address both issues your experiencing. 

For the first issue regarding the Guide Exit and Flow Control issue: The behavior you're experiencing where it jumps back to the messenger flow is related to how the conversation end is being handled. I have a recommendation to modify your approach. 

6. Escalate to Advisor    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."    * Set {{Variable.Exit_Var}} as Advisor    * Go to [Success] step    * Execute additional tools    * End the conversation

Instead of directly ending the conversation, you should first go to your success step, then include your additional toolbox actions in the success step, then end the conversation. This should ensure that your additional tool are executed before the conversation ends and returns to the messenger flow. 

Regarding the statement and go to step issue: The behavior you're seeing where the guide waits after a statement is because the system expects some form of transition trigger. I have a recommendation to fix this as well:

- Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."- Wait for 1 second- Go to [Offer Additional Assistance] step

Add a small wait step between the statement and the go to step. This create an automatic transition without requiring user input. 

Hope this helps!

I am struggling with AI Guides, and it may be the syntax I am using to end the conversation and exit the Guide.  I have a Messenger Flow that calls a Bot, which in turn calls my Guide.  My Guide collects customer information and stores it in variables. Once that chore is complete, I would like it to drop down to Success and then execute additional Tools from the Toolbox. What happens is it jumps right back to the Messenger Flow, which was originally called my Bot.  Below is how I have my exit configured.

6. Escalate to Advisor
    * Agent says "I'm connecting you with an Advisor who will be able to assist you further."
    * Set {{Variable.Exit_Var}} as Advisor
    * End the conversation

The other issue is that in my Guide, the agent makes a statement, and then goes to [Offer Additional Assistance] step.  But after the statement, it sits there and never goes to the Go to step unless I add some input.

 - Agent says "Thank you for providing your information. An advisor will contact you soon to complete your membership sign-up process."
       - Go to [Offer Additional Assistance] step

I am hoping this is something simple, but I have spent too much time trying to sort this out.