Thanks Jose!
Just created an idea - WEQUAL-I-434.
Hide help text for AI Scoring | Genesys Cloud Ideas Portal
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Addison Hild
Workforce Management Specialist
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Original Message:
Sent: 07-02-2025 10:45
From: Jose Ruiz
Subject: AI Scoring & Evaluations
Hello @Addison Hild,
Currently there is no way to hide the help text for an AI scoring question. I do see the validity of the use case you mention though. Do you mind creating an idea ticket requesting this feature enhancement?.
Regards,
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Jose Ruiz
Genesys - Employees
Product Manager
jose.ruiz@genesys.com
Original Message:
Sent: 07-01-2025 12:56
From: Addison Hild
Subject: AI Scoring & Evaluations
Hello - we are looking to turn on AI Scoring however, is there a way to hide the help text showing up as question mark on the form that reps can see? We do not want reps to see the AI scoring instructions help text that we are providing.

#QualityManagement
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Addison Hild
Workforce Management Specialist
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