Genesys Cloud - Main

I am in the process of writing an AI Guide and am having a hard time being able to influence the formatting of the output. I have several scenarios.

Web messenger -

1 - I collect several items from the customer and then present them back for confirmation. I need each item to display on a separate line (just as if a real agent pressed shift+enter). I have been able to get bullets to be visible but cannot get them to be on different lines. I've tried explicitly including \n or \r\n, I've given instructions at the top as well as part of the specific prompt, I've tried to include Unicode character U+2028, I've made the prompt fixed and dynamic, and maybe a few other ideas, all with no luck. 

2 - If I have two different *agent says ... lines on top of each other, they are not sent as separate messages, but rather as one. Even further, it eliminates a space at the end of the first output, so the beginning of the second output is right next to the period at the end of the first. This especially happens when mixing 'fixed messages' (agent says " this is a test") with dynamic ones (agent tells customer that this is a test), but if I combine them into one dynamic message, it does better (not perfect).

example of the guide and screenshot of the received message

5. Summarize and Confirm
* Agent says "Okay, here's what you provided:
• Email Address: {{Variable.userEmail}}
• Security Question 1: {{Variable.securityAnswer1}}
• Security Question 2: {{Variable.securityAnswer2}}
• Last Login Date: {{Variable.lastLogin}}
Does all of this information look correct?"

Voice -

1 - Similar to the run-on sentences mentioned in the message section above, it does the same thing with voice. In scenarios where there is no space between the '.' at the end of a sentence and the start of the next, the audio doesn't pause properly and sounds goofy.

Does anyone know of ways to workaround these issues/scenarios, or are they known limitations with fixes being developed?

I am in the process of writing an AI Guide and am having a hard time being able to influence the formatting of the output. I have several scenarios.

Web messenger -

1 - I collect several items from the customer and then present them back for confirmation. I need each item to display on a separate line (just as if a real agent pressed shift+enter). I have been able to get bullets to be visible but cannot get them to be on different lines. I've tried explicitly including \n or \r\n, I've given instructions at the top as well as part of the specific prompt, I've tried to include Unicode character U+2028, I've made the prompt fixed and dynamic, and maybe a few other ideas, all with no luck. 

2 - If I have two different *agent says ... lines on top of each other, they are not sent as separate messages, but rather as one. Even further, it eliminates a space at the end of the first output, so the beginning of the second output is right next to the period at the end of the first. This especially happens when mixing 'fixed messages' (agent says " this is a test") with dynamic ones (agent tells customer that this is a test), but if I combine them into one dynamic message, it does better (not perfect).

example of the guide and screenshot of the received message

5. Summarize and Confirm
* Agent says "Okay, here's what you provided:
• Email Address: {{Variable.userEmail}}
• Security Question 1: {{Variable.securityAnswer1}}
• Security Question 2: {{Variable.securityAnswer2}}
• Last Login Date: {{Variable.lastLogin}}
Does all of this information look correct?"

Voice -

1 - Similar to the run-on sentences mentioned in the message section above, it does the same thing with voice. In scenarios where there is no space between the '.' at the end of a sentence and the start of the next, the audio doesn't pause properly and sounds goofy.

Does anyone know of ways to workaround these issues/scenarios, or are they known limitations with fixes being developed?