Certification and Training

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  • 1.  AI training and certification

    Posted 10-17-2025 15:13

    With the Beyond learning subscription, Can someone point to the best track for learning the AI features within Genesys Cloud CX and AI.  Also to include any certification tracks.  


    #Certification
    #Training

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    Jim Rescorla
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  • 2.  RE: AI training and certification

    Posted 10-20-2025 17:11

    Hi Jim,

    In Beyond, if you click Resources, then Certifications (screenshot below)
    Then, scroll down to the Certification Catalog and Click Genesys Cloud CX Exams
    Then, scroll down to the bottom to see the Certification exams and their recommended courses, below
    I hope that's helpful and that you have a good day, 

    Tony



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    Tony Whitley
    Operations Manager
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  • 3.  RE: AI training and certification

    Posted 22 days ago

    Hi,

    Thank you Tony, i was thiking in this training too :)

    Regards.



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    Rafael Gomez Sanchis
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