Hello,
We want to manage notifications for when our agents are in acw for more than X amount of time.
We have seen the alert configuration, but configuring it this way for each agent (more than 50) is quite tedious and difficult to maintain if you want to make changes, for example, we would want to make an alert at 2 minutes from acw, at 3 and at 4 minutes, this would imply per agent creating 3 alerts.
We have tried doing the configuration through workteam, but the notification is received by all the subscribers in question but not only the affected one.
Is there any way to do it another way?
Thank you.
#Unsure/Other------------------------------
Adrian Rodriguez
EOS Spain S.L.
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