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  • 1.  Alert Rules

    Posted 2 days ago
    Edited by Gustavo Marone 2 days ago

    Hi everybody,

    We are facing an unusual situation in our environment.

    The problem is that Genesys Cloud don't have an "administrator view" that shows all the alerts created in the environment. Therefore, we can't identify who was responsible and then disable that rule.

    Everybody on team are receiving this alert. We don't want to disable all the permissions to solve this, although it seems to be the only way right now.

    Has anyone ever been in a situation like this?


    #Reporting/Analytics

    #AlertRules

    #System/PlatformAdministration

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    Gustavo Marone
    Coordenador Telecom
    ------------------------------



  • 2.  RE: Alert Rules
    Best Answer

    Posted 2 days ago

    Hello Gustavo,

    If you would like to see who made changes to the organization, I would recommend using the Audit Viewer in Genesys Cloud. When you receive an alert in Genesys Cloud, the name of the alert will be in the notification like below:



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Alert Rules

    Posted 2 days ago

    The "View Alert Rules" isn't enabled on that notifications. I'm trying to collect some evidences.



    ------------------------------
    Gustavo Marone
    Coordenador Telecom
    ------------------------------

    Original Message


  • 4.  RE: Alert Rules

    Posted 14 hours ago

    Here it is.



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    Gustavo Marone
    Coordenador Telecom
    ------------------------------

    Original Message


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