Hi all,
1) I want to create an alert (e.g. when 5 callers are waiting) to the entire group of agents. Ideally, I want to send it to everybody that has been assigned to a specific queue. However, I'm only able to pick people as recipients, which would mean that I have to adapt the rule each time a member leaves or a new member arrives.
2) The alert is send only each 15 minutes (if the trigger has been met); isn't it possible to show the alert each time the condition is hit?
Thanks in advance,
#Reporting/Analytics------------------------------
Staelens Kenny
AG Insurance
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