Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Alert Time out not working

    Posted 03-11-2021 10:15
    No replies, thread closed.
    Our developer has increased the Alert Time on our call queues from 30 seconds to 90 seconds for Alerting an Agent for an Inbound Call. However the Agent is only getting alerted for 60 seconds before the call is routed to the next on queue Agent. Is there another setting that also needs to be changed to increase the Alert Time?

    Also on the Performance Agent view, the Max Alert - No Answer shows values such as 7 seconds and 0.775 seconds. Should this not show 90 seconds? I am not sure what the purpose of this field is then.

    Thank you
    #ArchitectureandDesign

    ------------------------------
    Heena Patel
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------


  • 2.  RE: Alert Time out not working

    Posted 04-27-2021 04:49
    No replies, thread closed.
    You have to check Max Dial Timeout settings on your phone trunk and make sure is higher than 60.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


Related Content