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  • 1.  Alert when X number / % of agents Not Responding

    Posted 08-30-2023 15:27
    No replies, thread closed.

    I found that you can setup user presence alerts under the performance workspace, but it seems like that is done on a user-by-user basis.  We are looking for a way to alert someone (text, email, API, etc) when either X number of agents are not responding, or a certain % of our agents are not responding.


    #PlatformAdministration
    #QualityManagement
    #Reporting/Analytics
    #SystemAdministration
    #Telephony

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    Josh Steinkamp
    CHRISTIAN BROADCASTING NETWORK
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  • 2.  RE: Alert when X number / % of agents Not Responding

    Posted 09-04-2023 12:22
    No replies, thread closed.

    Yes, phase one of the new Alert engine is still restricted by a single agent.  Filtering or setting by a Team level is due out here very soon.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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