romsil | 2024-10-10 00:53:03 UTC | #1
the queue alerting timeout for voice interaction is set to 20 seconds, which only works if the call went through the ivr however if the call is directly transferred to the queue it only alerts the agent for 12 seconds. the organization setting for timeout seconds is 15.
is there a way to manipulate this alerting timeout?
system | 2024-11-10 00:53:46 UTC | #2
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