Dear community,
I do have different status possibilities for the agents which I also can display on a dashboard for the whole team.
Sometimes even if there is only one agent available or on queue he/she decides to make a break so that we cannot serve incoming calls.
Is there a possibility to put an alert on a queue that if there are less than x agents on available or ACD Status a teamleader will be informed by mail.
I am not talking about a technical solution to prevent an agent to have his biological break when all other agents are interacting, it should just be information.
I can't find this function in the "alert" section. Does this exist?
Thank you and best regards
Richard
#PlatformAdministration------------------------------
Richard Wolzt
Europ Assistance Gesellschaft m.b.H.
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