Genesys Cloud - Main

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello Xavier, 

I see cases opened with Product support. I recommend opening a case with product support to get this looked at. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Happening to our  UI too,  you can edit it but wont give you  a space to place a Preferred Name/Alias under "Agent" section  on Admin > Peopple > Person Details

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello Everyone, 

At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello Everyone, 

At this time the updated has been pushed, but it appears the issue has not been resolved. Our teams are investigating and I will continue to monitor and update you all. 

Cheers, 

Hello Everyone, 

At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello, 

Is there any update to this? Our organization is still not able to update the agent field. 

Thanks. 

Hello Everyone, 

At this time the updated has been pushed, but it appears the issue has not been resolved. Our teams are investigating and I will continue to monitor and update you all. 

Cheers, 

Hello Everyone, 

At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello, 

Unfortunately, not yet. According to the update from Genesys, they ran into an issue while deploying the change. However, the fix is scheduled to be in place by this Saturday

Hello, 

Is there any update to this? Our organization is still not able to update the agent field. 

Thanks. 

Hello Everyone, 

At this time the updated has been pushed, but it appears the issue has not been resolved. Our teams are investigating and I will continue to monitor and update you all. 

Cheers, 

Hello Everyone, 

At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Morning,

We've successfully added, edited and removed aliases from the 'Agent' section, so looks as though the latest fix has worked against the London region - (EUW2).

Regards,

Hello, 

Unfortunately, not yet. According to the update from Genesys, they ran into an issue while deploying the change. However, the fix is scheduled to be in place by this Saturday

Hello, 

Is there any update to this? Our organization is still not able to update the agent field. 

Thanks. 

Hello Everyone, 

At this time the updated has been pushed, but it appears the issue has not been resolved. Our teams are investigating and I will continue to monitor and update you all. 

Cheers, 

Hello Everyone, 

At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?

Hello Everyone, 

The fix went live and should be working as intended. Please double check!

Cheers, 

Morning,

We've successfully added, edited and removed aliases from the 'Agent' section, so looks as though the latest fix has worked against the London region - (EUW2).

Regards,

Hello, 

Unfortunately, not yet. According to the update from Genesys, they ran into an issue while deploying the change. However, the fix is scheduled to be in place by this Saturday

Hello, 

Is there any update to this? Our organization is still not able to update the agent field. 

Thanks. 

Hello Everyone, 

At this time the updated has been pushed, but it appears the issue has not been resolved. Our teams are investigating and I will continue to monitor and update you all. 

Cheers, 

Hello Everyone, 

At this time there is an ETA for a fix for July 5th, dependent on internal review. I will update you once I have more. 

Cheers, 

Hello!

It seems something has been changes into agent Personal Details screen.

We're not able to see "alias" field in there when we can update or see before.

Anybody aware about this? Same?