Nadav_Kremer | 2020-06-15 01:57:48 UTC | #1
I haven't found a place with information about this issue. I started a queue using power dialer and every call results in "ININ-OUTBOUND-BUSY" in the outbound side. I can see the API results and all of the json responses have the pattern:
conversations.participants[purpose="outbound"].sessions[0].segments[segmentType="wrapup"].wrapUpCode = "ININ-OUTBOUND-BUSY"
Why are they all "ININ-OUTBOUND-BUSY" ? How can I fix the dialer?
tim.smith | 2020-06-15 19:38:07 UTC | #2
See Wrap-up codes assigned by outbound dialing for information about that wrap code. ININ-OUTBOUND-BUSY means that the call received a busy signal and was terminated. If you need assistance determining why that particular number is giving you a busy signal, you can try opening a case with Genesys Cloud Care, but it's more likely that you'll need to contact your telephony provider to assist with troubleshooting. (If you're using PCV, that's Care)
Nadav_Kremer | 2020-06-15 20:14:37 UTC | #3
Thanks! Although it's not a particular number but all of them. And sorry, what is PCV? Is it Pure Cloud Voice? Thanks again.
tim.smith | 2020-06-16 13:06:23 UTC | #4
And sorry, what is PCV? Is it Pure Cloud Voice?
Correct
system | 2020-07-17 13:06:25 UTC | #5
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