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  • 1.  Alphanumeric inputs

    Posted 01-16-2024 08:48
    No replies, thread closed.

    Hello,

    Wondering if any of you have faced challenges with things such as user initials, stock ticker symbols, CUSIP codes, flight codes etc.. type inputs? 

    I know this can be problematic for voicebots in general, but curious if any of you have had success collecting such inputs and what approach had you taken? 

    Just from calling around to various companies it looks like this is generally avoided by deflecting to a company's website or falling back to DTMF input. How is your company handling such scenarios?


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Jason Neuman
    The Capital Group Companies, Inc.
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  • 2.  RE: Alphanumeric inputs
    Best Answer

    Posted 02-17-2024 23:43
    No replies, thread closed.

    }} [The main issue with alphanumeric input with a bot is being able to understand what is valid input.  You could use an any slot and then validate the input or I like using REGEX slots that clearly define where alpha and numeric elements are in the slot.  For instanced, something like {a-zA-Z}[3,5][0-9]{4}$ would only look at alpha in the 3rd to 5th positions and only digits in the last 4 positions.  You can vary that to have multiple options for the alpha input on different lines.  It really comes down to determining if there is any consistency in the slot.  If not, you are stuck with and Any slot and then looking up the information against a data set to insure it is valid.    



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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