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Always Regular Outbound Calls to Be on Queue

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  • 1.  Always Regular Outbound Calls to Be on Queue

    Posted 12-19-2018 02:10
    No replies, thread closed.
    Dears,

    Can I force the agent to always use "On Behalf of Queue" with outbound calls?
    In other words, the agents cannot make any outbound calls without selecting a queue.




    Best Regards,
    #Outbound

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
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