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  • 1.  AMA - How to configure a dashboard widget with 100+ agents?

    GENESYS
    Posted 03-22-2023 13:15

    This question was asked by @Greg Barrett - I'd like a demo to show how to configure a widget with 100+ agents?

    We now have both Maisey and Nikhil on the AMA, and Maisey is going to work on a demo of this.


    #Reporting/Analytics

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: AMA - How to configure a dashboard widget with 100+ agents?

    GENESYS
    Posted 03-22-2023 13:24
      |   view attached

    I've attached a short demo video of the new experience today which is much improved; there's a small bug with the item counter which we are fixing, and we plan to continue to improve this experience, but it should be much quicker to add a widget with 100+ users now! 



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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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    Original Message


  • 3.  RE: AMA - How to configure a dashboard widget with 100+ agents?

    Posted 11-14-2023 19:17

    Hi Matt,

    Is there any plan of increasing the # of agents viewable on dashboard? It looks like the limit if 300 but we have more CSRs than that in one division. 



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    Anna Jhane Mulinyawe
    Accenture Inc.
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    Original Message


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