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AMA Next Tuesday - Conversational AI, Dialog Engine Bot Flows, and More

  • 1.  AMA Next Tuesday - Conversational AI, Dialog Engine Bot Flows, and More

    GENESYS
    Posted 08-17-2022 14:01
    Edited by Matt Lawson 08-23-2022 12:02

    Hey Everyone,

    It has been a while since the community had an Ask Me Anything (AMA) event and we are bringing a full bench of Genesys experts to answer your question about the upcoming release and new features for Conversational AI! This is an exclusive opportunity to ask our panel of Genesys juggernauts your questions and have discussions in real (community discussion) time.

    Here is a sneak peak at what's imminent:

    • Digital Bot Flows A new builder optimized for creating rich media, interactive digital bots right within Genesys Cloud.
    • NEW Knowledge This is a massive update to our knowledge capabilities, including a new Workbench that enables knowledge workers to create, enrich and organize articles, Knowledge Optimizer for measuring and optimizing knowledge and Support Center for amplifying the value of knowledge by enabling it for smart search
    • Genesys Agent Assist is also in development – We had introduced our strategy for that earlier and are continuing to work on that capability

    on of our experts for the AMA has recorded a detailed over of that introduces the new capabilities soon to be released – Watch the video join us in the Genesys Cloud CX Community next Tuesday from noon to 2pm (EST) to ask your questions. 

    Don't Forget! Everyone who asks a question during the AMA will be entered into a drawing for the chance to win a prize from the Community's Prize Wall. You can ask about the new features or a summer recipe. All questions discussions marked with AMA or sent in through email are fair game!

    Can't make the AMA? No problem! You can email us your questions ahead of time or schedule a discussion post so that it goes live during the event. Please just make sure you have "AMA" in the title so our panel to quickly and easily get to it.

    If this topic sounds familiar, we had a previous Q&A Episode dedicated to it:



    Want some more information to prep for the event? Here you go:
    Agent Assist documentation
    Dialog Engine Bot Flows documentation
    Knowledge Workbench documentation

    Have any questions about how an AMA works? Drop a comment below or visit our AMA page to learn more.

    Thanks as always to @Vaun McCarthy whose question kickstarted this event. 

    Hope to see you there!

    Matt and Nicole


    #Roadmap/NewFeatures
    #GenesysCloudCXQAEpisode

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
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