Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

AMA Now Closed - Conversational AI

  Thread closed by the administrator, not accepting new replies.

  • 1.  AMA Now Closed - Conversational AI

    Posted 08-23-2022 12:01
    Edited by Matt Lawson 08-30-2022 11:48
    No replies, thread closed.
    Hey Everyone,

    The Genesys Online Community has a team of experts watching community discussions right now to get answers to your questions and, if you ask a question, you get the chance to win a prize!

    On the Panel is Jean-Etienne, Jane, and Mike from the Q&A Episode below, and Jane has also created a great overview of the "    New Genesys Cloud CX AI Features -- Digital Bot Flows & new Knowledge along with other updates -- Release Pending (Sept 2022 Target Availability)". Check out her library entry and ask your questions before the release goes live!

    Leading up to this event, a few questions came in over email, so we will start with those, but we look forward to hearing from you. The event will end around 2pm EST.

    Want to ask the panel a question? Simply start a NEW discussion in the Genesys Cloud CX Community or feel free to email us. Please include "AMA" in the title to get our attention.

    If you have a question about how the event works? Check out our AMA page or drop a comment below. (There is no audio or video, just fun and educational community discussions.)

    Here is an overview of the event:

    Our latest Conversational AI capabilities are now available on Genesys Cloud CX. This is your chance to learn more about these new features from our incredible group of product managers. We will be talking about Bots, Knowledge, Agent Assist and much (much) more. Join us!

    Check out the Q&A Show where we cover some of these topics:



    Agent Assist documentation
    Dialog Engine Bot Flows documentation
    Knowledge Workbench documentation

    Still have questions? We will be answering your questions in the community! Join the team for a live Community AMA in the Genesys Cloud CX Community to ask your questions about Conversational AI.

    Is this your first Community AMA? Learn everything you need to know about the format on our AMA page.

    Everyone who asks a question by posting in the community or via email before or during the event will be entered into a drawing for the chance to pick a prize from the Community Prize Wall! 
    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


Related Content