Lee_Canady | 2019-11-08 09:52:26 UTC | #1
Hi we are exploring using Amazon Lex for intent recognition using PureCloud flows in Architect. Is there a way to provide DTMF input as alternative options along with Lex. The DTMF input option could serve as different option or collect input
Eg:
Prompt: What are you looking for today? You can also press 1 for menu options and 2 for dial by extension
In the above prompt, voice input is sent to Lex bot. How to capture the DTMF in the same menu or Call Lex bot option
Thanks in advance..
system | 2019-12-09 09:52:27 UTC | #2
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