We use Amazon Polly on our end. We create recordings (with SSML alterations) for prompts that are static, but use Amazon Polly on-the-fly for any variables. Our Play Audio segments are constantly flipping between pre-recorded prompts and real time variables, which is seamless to the customer.
Genesys has some nice functions that you can wrap around the returned variables (date, currency, etc) in order to make things sound more natural. Our experience with Amazon Polly has been overwhelmingly positive.
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Cory King
IT Lead
IGS Energy
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Original Message:
Sent: 05-24-2022 09:59
From: Chris Martin
Subject: Amazon Polly Voice Branding
Hi All,
I have a system running Amazon Polly and it works out of the box.
I'm wondering if anyone has tried to customize the voice using features explained in this article?
Amazon Polly FeaturesAmazon Web Services, Inc. | remove preview |
| Amazon Polly Features | Amazon Polly provides an API that enables you to quickly integrate speech synthesis into your application. You simply send the text you want converted into speech to the Amazon Polly API, and Amazon Polly immediately returns the audio stream to your application so your application can begin streaming it directly or store it in a standard audio file format, such as MP3. | View this on Amazon Web Services, Inc. > |
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#Integrations
#SystemAdministration
#Telephony
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Chris Martin
CCS Medical
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