kripette | 2019-01-16 08:45:37 UTC | #1
Hi,
Where can I find more details related to the nError metric from Analytics Conversation Aggregate Query? For example, which conversation and what type of error that occurred. What is the metric based on?
{
"results": [
{
"group": {
"mediaType": "voice"
},
"data": [
{
"interval": "2019-01-15T23:00:00.000Z/2019-01-16T23:00:00.000Z",
"metrics": [
...
{
"metric": "nError",
"stats": {
"count": 11
}
}
...
]
}
]
}
]
}
I tried using the Analytics Conversation Detail Query with the following request, but it usually only returns a few results that doesn't seem to correlate with the nError metric.
{
"interval": "2019-01-15T23:00:00.000Z/2019-01-16T23:00:00.000Z",
"order": "asc",
"orderBy": "conversationStart",
"paging": {
"pageSize": 25,
"pageNumber": 1
},
"segmentFilters": [
{
"type": "or",
"predicates": [
{
"type": "dimension",
"dimension": "errorCode",
"operator": "exists",
"value": null
}
]
}
]
}
Any suggestions are greatly appreciated. Thanks.
tim.smith | 2019-01-16 17:12:40 UTC | #2
Per the metrics documentation:
nError - The number of active sessions aborted due to an Edge or adapter error event.
Check your edge logs to find these errors.
system | 2019-02-15 17:12:43 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 4355