Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Analytics: evaluator activity

  • 1.  Analytics: evaluator activity

    Posted 06-05-2025 18:17

    Daniel_Grosso | 2020-07-15 17:28:58 UTC | #1

    Hi there.

    We have developed a tool for our client to build some custom reports over the Genesys Cloud analytics API, namely, the evaluations API.

    We use the service below to get evaluators activity: https://api.mypurecloud.ie/api/v2/quality/evaluators/activity

    However, whenever we put data filters on this service it seems like he is filtering according to the "assigned date" only.

    I'll give a real example from our org (in UTC)

    A given user was assigned an evaluation at "July 14, 2020 11:02 AM" and he completed it at "Jul 14, 2020 11:18:51 AM.

    If I fetch, using the service above, the activity for "2020-07-14T11:00:07.053Z" to "2020-07-14T11:15:07.053Z"

    i get one evaluation:

    "numEvaluationsAssigned": 1, "numEvaluationsStarted": 1, "numEvaluationsCompleted": 1, "numCalibrationsAssigned": 0, "numCalibrationsStarted": 0, "numCalibrationsCompleted": 0

    If I fetch, using the service above, the activity for "2020-07-14T11:15:07.053Z" to "2020-07-14T11:25:06.679Z"

    i get everything to 0 which is not accurate. I should have one too.

    "numEvaluationsAssigned": 0, "numEvaluationsStarted": 0, "numEvaluationsCompleted": 0, "numCalibrationsAssigned": 0, "numCalibrationsStarted": 0, "numCalibrationsCompleted": 0

    Can anyone help?

    Regards, Daniel

    tim.smith | 2020-07-15 21:01:55 UTC | #2

    You can request new features, like that the API offer additional options for filtering dates, and share your use case at https://purecloud.ideas.aha.io/.

    Daniel_Grosso | 2020-07-15 21:40:44 UTC | #3

    Hello Tim.

    Thank you. Can you please just confirm that this service works as I described? Is this the expected behaviour?

    Regards, Daniel

    tim.smith | 2020-07-16 21:14:26 UTC | #4

    Yes, I believe it is working correctly.

    Daniel_Grosso | 2020-07-29 11:54:40 UTC | #5

    Done.

    https://genesyscloud.ideas.aha.io/ideas/ANA-I-160

    Regards, Daniel

    system | 2020-08-29 11:54:45 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8292



Related Content