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Hello, 

I'm using Genesys Cloud CX1, and I want to know if it's possible to increase the number of Interval Configurations in the Analytics Options. Any suggestions?

Hello, 

I'm using Genesys Cloud CX1, and I want to know if it's possible to increase the number of Interval Configurations in the Analytics Options. Any suggestions?

Hello Rihab,

To add to what Cam has said, I do not believe there is a way to change the number of intervals.

https://help.mypurecloud.com/articles/configure-contact-center-analytics-options/

I was looking in the Product Ideas Lab, but I don't think I saw anything that directly matched what you're looking for. I would recommend submitting this as an Idea for our Dev team.

Hello, 

I'm using Genesys Cloud CX1, and I want to know if it's possible to increase the number of Interval Configurations in the Analytics Options. Any suggestions?

Hello,

Thank you, Cameron.
Thank you, Jason.

I did the same thing and couldn't find any existing idea, so I created this one:

number of interval configurations in the | Genesys Cloud Ideas Portal

I hope it will gather the necessary votes for development.

Regards,

Hello Rihab,

To add to what Cam has said, I do not believe there is a way to change the number of intervals.

https://help.mypurecloud.com/articles/configure-contact-center-analytics-options/

I was looking in the Product Ideas Lab, but I don't think I saw anything that directly matched what you're looking for. I would recommend submitting this as an Idea for our Dev team.

Hello, 

I'm using Genesys Cloud CX1, and I want to know if it's possible to increase the number of Interval Configurations in the Analytics Options. Any suggestions?

Hello,

Thank you, Cameron.
Thank you, Jason.

I did the same thing and couldn't find any existing idea, so I created this one:

number of interval configurations in the | Genesys Cloud Ideas Portal

I hope it will gather the necessary votes for development.

Regards,

Hello Rihab,

To add to what Cam has said, I do not believe there is a way to change the number of intervals.

https://help.mypurecloud.com/articles/configure-contact-center-analytics-options/

I was looking in the Product Ideas Lab, but I don't think I saw anything that directly matched what you're looking for. I would recommend submitting this as an Idea for our Dev team.

Hello, 

I'm using Genesys Cloud CX1, and I want to know if it's possible to increase the number of Interval Configurations in the Analytics Options. Any suggestions?