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Analytics or Conversations API - Agent Answered Conversation?

  • 1.  Analytics or Conversations API - Agent Answered Conversation?

    Posted 06-05-2025 18:17

    wchavez | 2020-07-29 14:54:46 UTC | #1

    Good morning Forum:

    I appreciate your help in order to answer this question: how can we know if a conversation was answered by an agent using either the Analytics API or the Conversations API?

    I want to validate with you the following criterias:

    1. Analytics API -> Conversation Details - if tTalk metric exist and its value is greather than 0 ms.
    2. Analytics API / Conversations API - if the agent participant had a segmentType = "interact".

    Is there any boolean property or any other criterias that allow us to know about that?

    Thank you.

    tim.smith | 2020-07-29 15:36:51 UTC | #2

    Those options should be valid.

    system | 2020-08-29 15:36:53 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 8427



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