Hi All,
For the past few months, we've been using Samsung Smart TV's with it's Internet Browser (Tizen Browser) to show the Dashboard from Genesys Cloud using a Wallboard account.
However in the past day or so, the Dashboards view (and any of the Performance > Workspace views) are loading blank. We've tried going direct to the Dashboard URL, tried to navigate to the Workspace, cleared browser cache, reset the Internet Browser app, etc to no avail.
Tried on a new 2021 and older 2019 model Samsung TV, both experience the same behaviour. Can't get any browser logs from these devices, and the remote logs only show the below entries (which don't indicate why it's failing to load).
06/14/2022 10:07:07.056 ["MMS DNS probe success"]
06/14/2022 10:07:07.060 MMS DNS probe success
06/14/2022 10:07:09.064 STASH-LOGGER: sendLogTraces [ { topic: 'collaborate-ui.service:webrtc', level: 'INFO', time: '2022-06-14T00:07:09.153Z', message: '{"clientTime":"2022-06-14T00:07:09.153Z","log":["MMS DNS probe success"],"clientSessionId":"1813ef3f-708e-4a05-80a0-2c26bd255560"}' } ] { _super: { [Function: v] __hasSuper: false }, exponentialBackoff: { _failures: 0, _baselineInterval: 30000, _maxAdditionalInterval: -28000 }, logs: [], logCounts: { trace: 0, log: 3, debug: 65, info: 33, warn: 4, error: 6 }, clientSessionId: '1813ef3f-708e-4a05-80a0-2c26bd255560', trace: [Function: bound bufferLog], log: [Function: bound bufferLog], debug: [Function: bound bufferLog], info: [Function: bound bufferLog], warn: [Function: bound bufferLog], error: [Function: bound bufferLog], maxTracesByteLength: 14500, willDestroy: { [Function] __ember_processes_destroyers__: [ [Function], [Function] ] } }
Using the same account on a regular PC and browser works just fine. Understand that the Tizen Browser isn't 'officially' supported - so I'm not expected any support from Genesys.
Just wondering if anyone else is using the Dashboards on a TV browser or other non-PC device?
#Omni-ChannelDesktop/UserInterface#Reporting/Analytics------------------------------
Jeff
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